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Let’s be honest. Your main goal is to make your mobile app successful, right?
One of the best — and only — ways to do that is to regularly track your app’s performance.
But how do you do it? This is where app analytics comes in.
App analytics allows you to analyze your entire user journey.
You can see what content your users interact with, how long it usually takes them to complete a particular task, and when they decide to leave. All this information can make it easier to identify the elements of your application that hinder user retention and engagement, from complicated conversion funnels to unintuitive features.
App analytics generates real-time analysis and reports to help you quickly answer questions like:
Equipped with all that data, you can make relevant changes and updates to improve the user experience and build loyalty.
Web analytics refers to the collection, analysis, and reporting of data generated by users visiting and interacting with your website.
It uses a JavaScript tracking code in your website’s HTML source code to track data and identify your visitors using cookies.
Web analytics monitors the following metrics:
App analytics, on the other hand, gathers data from mobile applications. Rather than implementing a tracking code, it uses software development kits (SDKs) to track data and identify users by their device or operating system ID.
App analytics provides data for various engagement and usage metrics, like:
App analytics is vital if you want to understand how well your app is meeting users’ needs, and what improvements you might need to make.
Let’s take a look at some of the benefits of integrating app analytics with your mobile app.
With the help of app analytics, you can access real-time data that provides insights into what users need or want.
You can get information about your app’s most-liked functionalities or features — and the elements that don’t work so well. This accurate data collection can help you address the right issues, plan upgrades, and make relevant additions or changes.
With app analytics, you can easily determine the acquisition channels that generate the highest customer lifetime value (LTV). This can help you track business goals and develop essential marketing and engagement strategies in line with your budget.
Mobile app analytics lets you analyze the complete user journey inside your application. The reports let you see what content users interact with and when they decide to leave. Having all this information makes it easier to identify where you can make improvements for better engagement and retention.
With app analytics, you can create an individualized customer experience.
It provides valuable insights about user profiles and behavior that you can use to create effective marketing and re-engagement strategies.
A McKinsey study revealed that 71% of customers expect businesses to deliver personalized interactions, and 76% get frustrated when this doesn’t happen.
For example, let’s say a user has added a product to their cart but hasn’t completed the transaction. You can use app analytics to determine where in the journey they dropped off and adapt your marketing strategy accordingly. If they follow all the steps but drop off at the payment page, you can send them an in-app message offering a discount code to encourage them to complete their purchase.
App analytics tracks several key performance indicators (KPIs), or quantifiable indicators of app performance. It’s important to select the most relevant KPIs based on the goals you want to achieve.
Here are some of the most commonly tracked metrics.
These KPI metrics help you determine whether your application generates enough revenue to be sustainable, how much you spend on your marketing efforts, and if you’re experiencing a good return on investment (ROI).
For example, you can track:
User experience (UX) and performance KPI metrics provide you with data relating to your application’s technical performance: how easy is it to use your app successfully?
They help you identify in-app performance issues, such as bugs, slow loading, or problems with the layout of your app.
Here are the UX and performance KPI metrics you can track using app analytics:
As the term implies, these metrics highlight your application’s user engagement. In general, the more engaged your users are, the more revenue you generate.
Here are the engagement KPI metrics that most mobile app developers or owners follow:
Now you know what app analytics can do for you, it’s time to make sure you’re using the tools correctly. Consider these tips to help you make the best of your mobile app analytics:
The data you can gain from app analytics comes in handy from the moment you start testing your app. If you begin tracking data early enough, you can better understand your application, its most prominent weaknesses and strengths, and how much you’ve progressed or grown as a company.
You can track various app metrics, but you should identify the ones that best support your main goals.
For example, if you want to increase user engagement and retention, then you should track your app’s retention rate — the percentage of users who continue to use your app over a set period — instead of its download rate.
App metrics can help you identify and address issues like low retention rates. However, the figure by itself may not mean very much: you can gain more insights from your data by comparing it with the wider industry.
Statista research shows that retention levels vary by industry, with business and shopping apps typically sticking around longer than those relating to leisure and tourism, for example.
Let’s say the average app retention rate in your industry is about 30%, but your app has 10%. In this case, there’s probably an issue with your app that you need to address.
A benchmarking analysis can help you determine which aspects of your application you should focus on to keep up with (or outshine) the competition.
We can divide app analytics tools into different categories, depending on the metrics they track. Read on for a brief description of each one, so you can understand which tools will provide the data you need to help your app succeed.
In-app analytics tools allow you to track everything a user does within your app and monitor user engagement. These tools also provide essential metrics, such as user demographics and device information.
Performance analytics tools technically fall within the in-app category, but they focus less on your users and more on the app itself.
These tools perform audits that help identify any errors that may arise while your app is running. From uptime (measures the time your application is working) to responsiveness, resource usage, and crashes, you can understand when your application works, slows down, or fails on different devices – and fix issues that may be driving users away.
An app advertising analytics tool is essentially the heart of any successful marketing campaign.
It tracks your app’s performance on various marketing channels and helps you analyze ad clicks and in-app behaviors. With this information, you can adjust your marketing focus for an instant mobile or in-store sales boost.
App advertising tools also let you gauge returns on advertising spending. You can use the data to better connect with your target audience and allocate your marketing spend more effectively.
With so many tools available, and new ones coming out every year, it can be hard to know which one to choose. These tips will help you navigate the market and decide which tool best meets your needs.
App analytics analyzes your entire user journey, helping you understand how users interact and engage with your app. This insight is crucial for improving user experience and boosting engagement and retention.
While web analytics tracks website data using cookies and JavaScript, app analytics tracks mobile app data using SDKs, focusing on metrics like acquisition, retention, engagement, conversion rates, and uninstalls.
By analyzing user interactions and identifying friction points within the app, app analytics allows you to make data-driven changes that enhance user experience and increase engagement.
There are various tools to track different metrics. Use in-app analytics for measuring user behavior, app performance analytics for monitoring technical issues, and app advertising analytics for evaluating marketing effectiveness. Be sure to choose a tool that aligns with your app’s complexity and data needs.
Benchmarking helps you understand your app’s performance in the context of industry standards, allowing you to identify areas for improvement and stay competitive. Retention rates vary by industry, so it’s most insightful to compare against apps in your niche.
